You Have Been Sending Too Many Messages. Take a Break and Try Again

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Nigh Email Distribution Error Letters

Qualtrics has congenital in messages to let you know what you need to do to successfully send your emails. The errors described on this folio occur for survey invitations, Reminders, and Cheers emails.

Distribution Error Codes

Mistake codes can appear at the pinnacle of a survey invitation distribution to specify why information technology hasn't been sent. The table below provides a listing of error codes and possible solutions.

Mistake Lawmaking	Significant
EQD01	Your organization'southward access to Qualtrics has been suspended. If you are a Brand Ambassador, delight accomplish out to Qualtrics Support for more information.
EQD02	You are non authorized to send electronic mail. Contact your Brand Administrator to make certain yous have the necessary email permissions enabled. This usually ways "Access Mailer" needs to exist enabled.
EQD03	Y'all have exceeded the number of allowed emails for your account. Contact your Brand Administrator. If you belong to an bookish brand, reach out to Qualtrics Support.
EQD04	Your organization has exceeded the number of allowed emails. Your Brand Ambassador must accomplish out to your Account Executive.
EQD06	Y'all do not have access to this survey. You either need to inquire the survey owner to collaborate on it with y'all, or, if your colleague has left the visitor, inquire that your Make Administrator transfer the survey to you.
EQD09	The survey is not active. Activate the survey to distribute.
EQD10	Your account is not active. Contact your Brand Administrator to activate your account.
EQD11	The recipient(s) for this distribution have been deleted. This means the contact list or members of the contact list were deleted.
EQD12	The survey has been deleted.
EQD13	The subject or message has been deleted from the library.
EQD14	The distribution has been deleted.
EQD15	The survey link has expired.
EQD16	The initial survey invitation has non been distributed. A reminder cannot be sent before the initial survey invitation has been distributed. Cheque the dates on your distributions.
EQD17	Your organization is not authorized to send from this domain. Delight expect into setting upwards a custom FROM domain or an SMTP relay with your IT team.
EQD18	Your organization's email server is misconfigured. This is probable because you have not set upward your SMTP relay correctly. Contact your organization's IT team to ensure these settings are configured correctly.
EQD19	Qualtrics was unable to connect to your organisation's email server. This is likely because you have not set your SMTP relay correctly, or the server yous've established an SMTP relay with is down. Contact your arrangement's IT squad.
EQD20	The subject field or bulletin has not been set for this distribution.
EQD95	Unknown error. Please contact Qualtrics Back up to troubleshoot further.
EQD99	At that place was a communication failure of some kind. If this outcome persists, reach out to Qualtrics Support so they tin can escalate this error.

Email Limits

Your license or user type can greatly vary in the number of emails yous are allowed to transport. If you try to send a distribution that puts you over the limit, you will go this message:

Example: Let's say y'all have a limit of 100 emails a week. If yous already sent 50 and endeavour to send lx more, you will get this bulletin. But if yous reduce the distribution to 50, the emails will become out just fine.

All emails count towards this limit, including survey invitations, Reminders, and Thank you emails. If you are unsure of your email limit or how much of it you lot've used, you can bank check information technology out by doing to the following:

1. Click the business relationship setting icon.
2. ClickAccount Settings.
3. ClickAccount Usage.
4. View theImmune Outgoing Emails column.
5. If desired, filter for the emails sent in a particular twenty-four hours or week.

Qtip: If you demand admission to more emails, try contacting your Qualtrics Account Executive or your Brand Administrator. The Brand Ambassador will be listed on the same Account Usage page.

"Invalid Domain"

If you go to transport out your email and see a scarlet triangle above your "From Address" that says "invalid domain", this means the domain of your "From Address" cannot be used to transport emails from Qualtrics. This mistake commonly appears when you are using a custom "From Address" that has not been configured for your brand.

To fix this upshot, yous have a few options:

• Using the default "From Address" that is populated automatically in your message editor when you click Etch Electronic mail.
• Using ane of the Qualtrics "from" addresses.
• Contacting your Brand Administrator and requesting that they configure the domain for utilize within Qualtrics per the instructions hither.
• Using a "From Address" that your organisation has already configured for use.

  Qtip: Not sure what domains your organization already allows you to utilize in Qualtrics? Make an email task and see what domains are bachelor in the dropdown. You tin can remove the task when you're done checking.
  

"Message requires a survey link"

Qtip: This error does not occur in Give thanks Y'all emails.

If you remove the survey link from your electronic mail bulletin, you will go a message that says "Bulletin requires a survey link" in the bottom-left corner of your message editor and you volition not exist able to send your electronic mail.

Qtip: If you lot removed the survey link Piped Text because you want to paste in your Bearding Link instead, this is wrong. Your survey link Piped Text is dynamic and will change to an Anonymous Link if you tell it to underShow Advanced Options. See the Link Type page for more than assistance.

If y'all've removed the survey link and need to add i back in, follow the steps below:

1. Select the piped text icon.
2. ChooseSurvey Links.
3. Cull from one of the post-obit:
   • Custom Survey Link: Type out text you want respondents to click that'll link them to the survey.
   • Survey Link: Insert text that says "Take the survey." When yous click information technology, it'll link to your survey.
   • Survey URL: Insert the entire survey URL into the email.
4. This adds Piped Text for the opt out link in your email. You tin can move this generated piped text to anywhere in your electronic mail. You will now be able to send your email.

"No opt out link"

If you remove the opt out link from your email message, you will get a message that says "No opt out link" in the lesser-left corner of your message editor and yous will not be able to send your email. In order to comply with the federal Tin can-SPAM Act, Qualtrics will require that you include an opt out link in every e-mail that you lot send to individuals outside of your organization. In that location are no exceptions to this requirement when sending emails to individuals exterior of your organization. If you've removed the opt out link and need to add one dorsum in, follow the steps below:

1. Select the piped text icon.
2. ChooseOpt Out Link.
3. Type the text that you would like the link to exist hyperlinked to. For instance, type "Opt Out Here."
4. SelectInsert.
5. This adds Piped Text for the opt out link in your email. Yous can motion this generated piped text to anywhere in your electronic mail. Yous volition at present exist able to send your email.

If you lot are sending your email merely to individuals within of your organisation and exercise not desire to include an opt out link, y'all will need to attain out to your Brand Administrator who can then get in touch with your license's Customer Success Representative to put in a formal asking that this requirement be disabled. For more information about how opt out links work, visit the Using the Opt Out Link folio.

"Emails must be approved earlier they tin can be sent."

If you lot see this message when you are composing an email, it means that your distribution must exist approved by someone in your organization earlier it can be sent.

When you lot are washed configuring your email invitation, you must select someone from theSelect an Approver dropdown. You tin then click Assign to Approver to send your email to the selected user for approval.

One time approved, distributions will be sent at the scheduled fourth dimension. If you set up the bulletin to "Send Now," it'll ship as soon as the mailing is approved.

Qtip: Only Brand Administrators can determine which users corroborate mailings. Administrators can designate approvers by giving them the permission Approve Mailings.

Distribution Statuses

After scheduling your distribution, y'all tin bank check the condition of the emails to each recipient. Click the dropdown side by side to your distribution and select Download History to export your distribution history.

Below, we will discuss the meaning of each possible status in your history.

Statuses

The status column in the Distribution History volition help you monitor each recipient'south electric current status – whether they failed to receive the email or already started their survey. Below is a descriptive listing of possible status atmospheric condition.

• Email Sent: The email has left the Qualtrics server. This status will also brandish for a respondent whose incomplete response was deleted because it was at 0% progress.

  Qtip: One time an email has left our server, nosotros cannot guarantee that the email will non exist affected by any filters or blocklist set upward on the opposing stop.

• Electronic mail Not Sent Yet: The Qualtrics Mailer has not yet distributed this email. This status will too display for responses started via private links that were deleted considering they were at 0% progress.

  Qtip: To avoid large e-mail distributions being marked equally spam, Qualtrics sends emails in small batches. The Qualtrics email server will transport upwardly to 300 emails every xx seconds for large distributions. Please note that actual sending speeds may vary depending on factors such every bit current system load.

• E-mail Not Sent: The Qualtrics Mailer did not send this email. This status volition brandish if the respondent'due south email address is blank.
• Email Opened:The email reached the recipient's inbox and was opened past the recipient.
• E-mail Bounced: The email did not achieve the recipient's inbox. This could be for a number of reasons: the email accost doesn't exist, the receiving server has a high security firewall, the receiving mailbox is full, the recipient server is offline, etc.

  Qtip: There are 2 types of bounces: hard bounces and soft bounces. Hard bounces are emails that tin can't exist delivered due to a permanent reason. This could include the email address not existing, the recipient server not accepting emails, or the domain not being a existent email domain. Soft bounces are emails that can't be delivered due to temporary reasons. The recipient electronic mail inbox could exist full, the electronic mail could be too large, or the recipient email server could be temporarily downwards. Qualtrics automatically retries sending soft bounces afterward a period of time.

• Email Failed:The email did not leave our servers. The most common cause of a failed e-mail is an incorrectly formatted electronic mail accost, such as a missing @. This number does not include bouncebacks.
• Email Skipped: The email was not sent due to Contact Frequency settings in XM Directory. See the Contact Frequency Rules page for more than information about these settings.
• Skipped Equally Duplicate / Email Blocked: The electronic mail was not sent because information technology is a duplicate. Duplicate emails are emails with the exact same message, subject line, and recipient equally another email that went out inside a 12-60 minutes window. If your contact listing has the same email address on information technology multiple times, this will exist seen as a duplicate, and to prevent being flagged equally spam, the Qualtrics mailer volition non send these out. See the Editing Contacts in a List page for help consolidating duplicates for basic directories/contacts, or run across Consolidating Your Indistinguishable Contacts if your license includes XM Directory.

  Qtip: Permit's say you're having customers review three unlike products they own. If you add the same recipient into the contact listing three times with a different embedded data value for each product, and brand sure to pipage this embedded data into your email, the duplicates will transport just fine. This is because the unlike embedded data will brand the emails being sent unlike enough they don't become marked as spam.

  Qtip: If you demand to resend a bulletin to the aforementioned user (for example, if they lost their email/link), you can either copy the link from the Distribution History and manually email them, or you can transport this person another email with a slightly modified message/subject line. The modified bulletin/subject line volition make sure the message isn't marked every bit spam.

• Survey Started: The recipient has clicked on the link, but hasn't submitted the survey.
• Survey Finished: The recipient has submitted the survey.
• Session Expired: The recipient started the survey, but didn't finish in the allotted timeframe and their response was deleted. This status will also display for responses that were screened out but not saved, and for deleted incomplete responses.
• Opted Out: The recipient clicked the opt-out link in the invitation email to unsubscribe themselves from futurity mailings. They may also have marked the e-mail as spam.
• Screened Out: The recipient was removed from the survey using the Screen Out add-on characteristic. This will include the specified name of the screen out. You will merely see this statussubsequently the survey has been airtight (or "paused") to responses.
• Partially Completed Response: This status occurs when the respondent has provided an incomplete response which was recorded. This means they never finished their response, and either the survey session expired before they could finish it, or yous equally the survey owner chose to close their response before they could finish.

Attention:Emails with a domain accost catastrophe in .invalidor.fake will never be sent. These emails are ignored in the calculations and will non be given an email status for the status column.

Troubleshooting E-mail Distributions

The following advice can help when troubleshooting emails that have bounced, failed, or non been received.

Qtip: Be mindful of email limits when testing e-mail distributions.

Qtip: Much of the communication covered in this section besides applies to email tasks and XM Directory tasks. All the same, for these workflows, remember to also check the atmospheric condition. You lot tin can as well check the Workflows Reporting page to troubleshoot.

General Tips for Improving Deliverability

1. Check out our tips for making sure an electronic mail doesn't look like spam.
2. If you're a Brand Administrator, consider setting upward a custom "From" accost for members of your organization to utilize when sending distributions in Qualtrics.
3. If you're sending a distribution to people in the aforementioned organization as yous, ask your IT team to allowlist Qualtrics servers.
4. Have the recipients add your "From" address to their address book. This tells their email provider that the address can exist trusted. You tin can do this whether you have a custom "From" address or use the default Qualtrics "From" addresses.
5. Take note of any errors that Qualtrics shows you. This folio has a guide to many mutual errors and their solutions.
6. Double-check the email address(es) the distribution was sent to. Make sure spelling and formatting are correct.
7. Know your recipients.

Emails Marked as "Sent" Are Not Delivered

If an email is marked as "Sent" in the distribution history, just your recipient doesn't run across it in their inbox, yous can exam the following with your recipient:

1. Have the recipients add your "From" accost to their address book. This tells their e-mail provider that the address can be trusted. Y'all tin do this whether y'all have a custom "From" address or apply the default Qualtrics "From" addresses.
2. Tell the recipient to allowlist us.
3. If emails are failing to transport to a group of people belonging to the same organization, have the recipients achieve out to their It team. There may exist additional email settings that the It team of that organisation needs to adjust.

Emails Are Not Sent

In improver to the general electronic mail deliverability tips, here are some boosted solutions that can aid when emails are not marked every bit sent:

1. Make sure your recipient e-mail addresses are spelled correctly and can accept postal service.
2. Make sure you are not at your e-mail limit.
3. If you have an SMTP relay, cheque with your It team to ensure there are no issues with this server.
4. Check the link expiration and survey availability.
5. Make sure no emails have domain addresses catastrophe in.invalid or.fake.

Qtip: To avoid large email distributions being marked as spam, Qualtrics sends emails in modest batches. The Qualtrics electronic mail server will send upwardly to 300 emails every 20 seconds for large distributions. Please note that actual sending speeds may vary depending on factors such as current system load.

Resolving Loftier Bounce Rates

An email bounciness is an error in delivery that prevents the email from reaching the recipient'south inbox. The bounce rate is calculated past dividing the number of emails bounced by the number of emails sent. If the bounce rate is greater than 10%, Qualtrics will block the email distribution in social club to prevent potential spam.For more information virtually your responsibilities when sending emails, run into our Email Acceptable Use policy.

Diagnosing Complaints

A complaint is a betoken sent to Qualtrics when recipients click 'Marker this Email as Spam'. Complaints have the potential to block our servers from sending emails due to the likelihood that letters coming from our servers are unwanted. If the complaint rate is greater than 0.vi%, Qualtrics will block the email distribution in order to prevent potential spam.

To avoid complaints, users should check how their email addresses are collected:

• E-mail lists purchased online without explicit consent should never be used.
• If emails are collected through transactions, users should ensure that recipients are well informed regarding the emails they will receive.
• Users should consult country specific guidelines for email list acquisition, such every bit CAN-SPAM or GDPR.

Another way to avoid complaints is to ensure all email distributions have an opt-out link and appropriate subjects, content, and from addresses. More than tips can exist found on our Avoid Being Marked as Spam page.

Common Reasons for Bounces

The status column of the distribution history provides information on which email addresses bounced. The almost common reasons for bounces are:

• Bad electronic mail addresses. Either the email address does non be, or the mailbox is disabled. Disabled mailboxes could be used as spam traps by spam-protection systems to forestall email servers from sending unwanted messages, so it is critical that these addresses be removed from the mailing list.
• The recipient'due south mailbox is total. Usually, total mailboxes are not the primary reason for loftier bounce rates and so volition not require a fix. However, if this error message continues to show, the mailbox was likely abandoned and may become a spam trap in the future.
• The recipient's security setup & anti-spam protection.

Contact Qualtrics Support if yous need more information on why emails received a bounce status.

Fixing Bounces

Fixing bounces via bad electronic mail addresses:

• Ensure email addresses are collected appropriately and review your lists regularly. Purchased mailing lists tend to include bad email addresses and should not be used for collection. If your lists are old, large, or both, they may contain a high number of e-mail addresses that are no longer agile. Bad email addresses should be removed as soon as possible.

  Qtip: If you have XM Directory activated on your account, yous can merge indistinguishable contacts and consolidate your directory.

• Validate new electronic mail addresses to ensure in that location are no typos. Typos tin impact deliverability, and so it is important to ensure that email addresses are correct.
• Review your email deliverability statistics on a regular basis. High bounciness rates and complaints are indicators that electronic mail service providers utilize to decide whether or not you may be a spam organization.
• Ostend opt-in by sending a confirmation email once you receive an email accost that allows the user to opt-in for futurity emails. Alternatively, create a clear opt-in process to ensure your recipients want to continue hearing from you.
• Use a 3rd party email cleaning and validation software to maintain clean email lists with depression complaint rates and monitor potential spam traps in your list.
• Investigate whatsoever examination brands you have created. It is more common for exam brands to have out-of-date lists that aren't maintained.
• Exercise not add contacts that have opted-out from an e-mail listing without confirming they would like to opt-in to a new one.

Fixing bounces via recipients' security & anti-spam protection:

• Ensure your domain has been setup correctly.
• Contact the recipient's IT squad and let them know near the problem. The solution volition typically require allowlisting Qualtrics IP addresses.

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Source: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/email-distribution-error-messages/

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